Terms & Conditions

Course Booking

Refunds

Once the booking has been confirmed, or the course purchased, any refunds will be issued at the discretion of the Directors. Refund requests should be put in an email and sent to hello@thegoodmentalhealthcompany.com. It is unlikely that a refund will be issued if learning materials have already been sent out, but swapping to a different learner may be possible.

Swapping Learners

It is possible to swap learners before the start of the original live course, and we will be pleased to identify a course for the new learner with a convenient start date. If you have registered for a pre-recorded course, you may also swap learners. Any change of learner is at the discretion of The Good Mental Health Company and must be requested via email to hello@thegoodmentalhealthcompany.com.

Wellbeing of Learners

Our courses make reference to mental health and mental health problems, including points of crisis. All learners must ensure that they are aware of the course content, which can be viewed on our website www.thegoodentalhealthcompany.com, and are happy to attend. Please contact us if you have any questions.

Fees and Cancellations

If invoiced, organisations should pay the full fee within 14 days of the date of the invoice or before the course commences, whichever is sooner. Once learners details are sent to our administrator, courses booked per individual cannot be cancelled and must be paid for.

Once a course is booked, or a learner is booked onto a course, cancellations will be charged for and no refunds issued. However, we are would be pleased to discuss swapping learners and offering alternative course dates within reason, and at the Directors discretion.

Recording Webinars

From time to time, we may record live webinars to be used for the ongoing learning of students. By booking a place on our courses, you consent to this happening. If you are booking on behalf of your colleagues, please check that this is acceptable to them and please let us know if there are any objections before the first day of training.

Complaints

We expect our training to exceed your expectations. Please put any compliments, concerns or complaints in writing to hello@thegoodmentalhealthcompany.com and our Directors will respond to you within 14 days.

Use of Logos

We would like to celebrate our training relationship with your business and proudly let others know about it. We sometimes do this by displaying your logo on our website. If you would prefer that we did not do this, please let us know.

Use of Email Signature Badges

Upon passing our level two and level three courses, we may issue you an electronic badge. If you receive this, you may use it for three years from the date of qualification. The issuing of electronic badges are at the discretion of The Good Mental Health Company.

Qualification and Certification

All courses are administered with the intention of meeting Ofqual regulatory guidelines. This means that a combination of self-study alongside guided learning is required. Unaccredited certificates, which do not bear the Ofqual logo may be awarded to learners who successfully pass their assessment but who may have missed some elements of the live training webinars.