Low-fee Therapy Terms & Conditions
Assessments
It is possible to re-schedule your assessment but you must do this 48 hours before the assessment is scheduled; failure to do this will result in the full assessment fee being charged and you will need to re-book and pay for another assessment.
Please ensure that you are in the Zoom waiting area a few minutes before the start of your assessment. If you are late for your assessment, you will be required to rebook and pay the £35 assessment fee again.
Please ensure that you are in a quiet, confidential space for the assessment to take place, and that you have a full, uninterrupted hour available for it.
If for any reason we cannot provide a service to you, we will discuss this with you and help you to consider how you might access an appropriate service. When we are unable to provide you with a service, and at the discretion of the Clinical Director, we may refund the £35 assessment fee; if we do agree a refund, we will do this within two weeks of your assessment date.
In the unlikely event that we have to reschedule your assessment, you will be contacted as soon as possible to reschedule your assessment at the earliest possible time available.
Confidentiality
We follow GDPR guidelines, and are members of the ICO. In addition to securely holding your information, we follow strict ethical guidelines and we are organisational members of BACP.
All information is kept confidential unless we have a serious concern, which we are legally bound to report. All instances of non-metaphorical terrorism will be reported to the police.
If we are seriously concerned about your wellbeing, or we believe that you are at imminent risk or danger to yourself or others, we have an ethical and safeguarding obligation to get you immediate help. What that help looks like depends on what is happening for you at the time.
Session Frequency & Payment
Sessions take place weekly, at the same time on the same day, it is not possible to have ad hoc therapy sessions or at a frequency of less than weekly.
We will offer you as many appointment slots as we have available with a therapist who is suitable for you. It is important to offer as much flexibility when you consider your availability for your weekly appointment time as you may be offered appointments during the working day.
Each session is charged at £35, and you will be invoiced weekly. The invoice should be paid before your next session, or before when your next session would have taken place the following week. Once in therapy, any questions about your fee or payments should be directed to your therapist in the first instance. Once sessions commence, we operate a seven-day cancellation policy.
LSBU
LSBU staff members accessing our counselling service should follow the relevant Ts&Cs as outlined in this document. Sessions take place weekly over the duration of the agreed number of funded sessions (usually six) consecutively. There may be some small exceptions to this such as pre-planned holidays or appointments, which should be discussed during the assessment appointment. Unplanned and un-agreed absences from the consecutive six-week funded sessions will be considered a missed session and it is usually not possible to add it on to the end of the agreed number of sessions.
LSBU colleagues may continue to work with their therapist beyond the initial funded sessions. If this option is chosen, clients will agree this with their Therapist and moving forwards will be personally invoiced our standard low-cost fee of £35 weekly.
The Good Mental Health Company maintains all confidential clinical processes at all times.
Complaints
In the first instance, clients should raise any complaints with their therapist, offering an openness and willingness to discuss the problems they are experiencing. If this does not resolve the problem, they may wish to do the following:
1. Request an informal conversation with the Clinical Director with the view of resolving the complaint. The client should email Sarah Parry, Clinical Director sarah@thegoodmentalhealthcompany.com to arrange a suitable time to do this.
2. If the complaint is not resolved informally, the client may wish to put their complaint in writing to the Clinical Director. Complaints should be sent to Sarah Parry, Clinical Director sarah@thegoodmentalhealthcompany.com. Sarah will respond within 10 working days of receiving the complaint.
3. If the complaint is not resolved, the client may wish to request an independent review of their complaint. TGMHC will appoint an independent person to review the complaint, and offer suggestions of how the complaint may be resolved. The outcome of this stage is final.
Course Booking Terms & Conditions
Refunds
Once the booking has been confirmed, or the course purchased, any refunds will be issued at the discretion of the Directors. Refund requests should be put in an email and sent to hello@thegoodmentalhealthcompany.com. It is unlikely that a refund will be issued if learning materials have already been sent out, but swapping to a different learner may be possible.
Swapping Learners
It is possible to swap learners before the start of the original live course, and we will be pleased to identify a course for the new learner with a convenient start date. If you have registered for a pre-recorded course, you may also swap learners. Any change of learner is at the discretion of The Good Mental Health Company and must be requested via email to hello@thegoodmentalhealthcompany.com.
Wellbeing of Learners
Our courses make reference to mental health and mental health problems, including points of crisis. All learners must ensure that they are aware of the course content, which can be viewed on our website www.thegoodentalhealthcompany.com, and are happy to attend. Please contact us if you have any questions.
Fees
If invoiced, organisations should pay the full fee within 14 days of the date of the invoice or before the course commences, whichever is sooner. Once learners details are sent to our administrator, courses booked per individual cannot be cancelled and must be paid for.
Recording Webinars
From time to time, we may record live webinars to be used for the ongoing learning of students. By booking a place on our courses, you consent to this happening. If you are booking on behalf of your colleagues, please check that this is acceptable to them and please let us know if there are any objections before the first day of training.
Complaints
We expect our training to exceed your expectations. Please put any compliments, concerns or complaints in writing to hello@thegoodmentalhealthcompany.com and our Directors will respond to you within 14 days.
Use of Logos
We would like to celebrate our training relationship with your business and proudly let others know about it. We sometimes do this by displaying your logo on our website. If you would prefer that we did not do this, please let us know.
Use of Email Signature Badges
Upon passing our level two and level three courses, we may issue you an electronic badge. If you receive this, you may use it for three years from the date of qualification. The issuing of electronic badges are at the discretion of The Good Mental Health Company.
Qualification and Certification
All courses are administered with the intention of meeting Ofqual regulatory guidelines. This means that a combination of self-study alongside guided learning is required. Unaccredited certificates, which do not bear the Ofqual logo, may be awarded to learners who do not attend guided learning sessions but who successfully pass their assessment.